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CASCADE SUBARU... practices a process that we believe facilitates our goals of providing excellent running Subarus, more-than-expected service and happy customers. Below is a description of that process. We value your response and feedback. Please feel free to contact us at any time.
Eric Dalbeck - Cascade Subaru Service Manager





TECHNICIAN RESPONSIBILITY

  • READ AND UNDERSTAND CUSTOMER CONCERN
  • PULL FILE FOR HISTORY IF NECESSARY
  • TEST DRIVE
  • DIAGNOSE CONCERN
  • PERFORM AND FILL OUT INSPECTION FORM
  • COMPLETE REQUISITION FORM
  • DELIVER REQUISITION TO A.S.M.
  • WAIT NO MORE THAN ½ HOUR FOR RESPONSE
  • PERFORM REPAIR
  • TEST DRIVE TO VERIFY REPAIRS
  • PULL HAT TAGS / FLOOR MATS / PARK / MAP

WORK IN PROGRESS

  • GET AUTHORIZATION FOR REPAIRS IN ½ HOUR OR LESS
  • KEEP TECHNICIAN INFORMED AT ALL TIMES
  • GET ALL WORK AUTHORIZED /
    NEVER GO ABOVE ESTIMATE FINAL INVOICE
  • CALL CUSTOMER WHEN SERVICE COMPLETE
  • DOCUMENT ON WORK ORDER DATE AND TIME
    CUSTOMER WAS CALLED. ( UPPER RIGHT HAND CORNER )

ACTIVE DELIVERY


  • MAKE SURE KEYS ARE IN OFFICE
  • MAKE SURE MAP IS WITH WORK ORDER
  • COPY OF SURVEY WITH WORK ORDER ( WARRANTY )
  • ASSISTANT SERVICE MANAGER TO GO OVER
    WORK ORDER WITH EVERY CUSTOMER.
  • PERFORM ACTIVE DELIVERY EVERY TIME
  • GO OVER IMPORTANCE OF SURVEY WITH CUSTOMER
  • MAKE SURE CUSTOMER KNOWS LOCATION OF VEHICLE
  • FOLLOW-UP PHONE CALL OR EMAIL
    DEPENDING ON CUSTOMER PREFERENCE.


CASCADE SUBARU SERVICE MENU

For more information about recommended service intervals and mileage service packages as well as specific maintenance or repair options for your vehicle, see our SUBARU SERVICE MENU.

Cascade Subaru is conveniently located at 150 Easy Street in Wenatchee, Washington.  Our service center maintains and repairs vehicles from all over the region, and we have many satisfied customers - not only the Wenatchee area, but also from Quincy, Moses Lake, Ellensburg and Leavenworth. See our Customer Testimonials page to find out why!